1. Introduction

Welcome to National Auto Parts Depot ('we', 'us', 'our'). These Terms and Conditions ('Terms') govern your use of our website www.naparts.com.au ('Website') and the purchase of products and services ('Products') from us, whether online or via phone. By accessing or using our Website, you agree to be bound by these Terms and our Privacy Policy. If you do not agree, please do not use our Website.

2. Business Information

National Auto Parts Depot
ABN 91 751 125 530
20 Production Drive, Campbellfield VIC 3061
Email: sales@naparts.com.au
Phone: 03 9357 6100

3. Products and Orders

We sell automotive parts and accessories for both trade and retail customers. All orders placed through our Website or by phone are subject to acceptance and availability. We reserve the right to refuse or cancel any order at our discretion, including where product information, pricing, or availability has been misrepresented. Prices are displayed in Australian dollars (AUD) and include GST unless otherwise stated.

4. Payment

Payment must be made in full at the time of ordering. We accept major credit/debit cards and other payment methods displayed on our Website. We use secure third-party payment processors to handle transactions.

5. Shipping and Delivery

We deliver Australia-wide. Shipping costs and estimated delivery times will be displayed at checkout. Delivery times may vary depending on your location and product availability. Risk in the Products passes to you upon delivery.

6. Returns and Refunds

We offer a 30-day change-of-mind return policy from the date of purchase. To be eligible for a return: the item must be unused, in its original packaging, and in resalable condition. Proof of purchase must be provided. Refunds will be issued to your original payment method once the returned item is received and inspected. This policy does not affect your rights under the Australian Consumer Law (ACL). If a Product is faulty, damaged, or not as described, you are entitled to a replacement, repair, or refund as required by law.

7. Warranty

Unless otherwise stated, all Products come with a 12-month warranty against manufacturing defects. This warranty is in addition to your rights under the ACL. The warranty does not cover misuse, incorrect installation, normal wear and tear, or damage caused by accidents or modifications.

8. Limitation of Liability

To the extent permitted by law, we exclude all liability for loss or damage arising out of or related to your use of our Website or purchase of Products, except as required under the ACL. Where liability cannot be excluded, it will be limited to: the replacement or repair of the Product, the supply of an equivalent Product, or the payment of the cost of doing so.

9. Intellectual Property

All content on our Website - including text, images, logos, graphics, and product data - is the property of National Auto Parts Depot or its licensors and is protected by Australian copyright and trademark laws. You may not reproduce, distribute, or modify any content from our Website without our prior written consent.

10. Disclaimers

Heat Protection and Heatshield Products

Our range of Heat Protection Products and Heatshield Products are engineered to assist in reflecting, reducing, and transferring heat away from sensitive components. These products are fire-retardant (where applicable) and designed to enhance heat management performance under appropriate use conditions.

However, National Auto Parts Depot does not make any representation or warranty that these products are fireproof or immune to extreme heat exposure beyond their intended application.

Performance may vary depending on installation, operating conditions, and environmental factors. Products will degrade over time with repeated heat cycles. Customers are responsible for assessing the suitability of these products for their specific use.

For detailed product composition and safety information, please refer to the relevant Material Safety Data Sheets (MSDS) provided for applicable products - https://naparts.com.au/msds-do....

11. Website Use

You agree to use our Website only for lawful purposes and not to engage in any activity that could harm, disable, or impair the Website’s operation. We reserve the right to restrict or terminate your access to the Website if you violate these Terms.

12. Account Registration

If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activities conducted under your account. We reserve the right to suspend or terminate accounts that are used fraudulently or in breach of these Terms.

13. Privacy

We handle your personal information in accordance with our Privacy Policy, which explains how we collect, use, and protect your data. By using our Website, you consent to our data practices as described in the Privacy Policy.

14. Changes to Terms

We may update these Terms at any time without prior notice. The updated version will be posted on our Website and will apply immediately to all purchases and use of the Website.

15. Governing Law

These Terms are governed by the laws of the State of Victoria, Australia. Any disputes arising in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of Victoria.

16. Contact Us

For questions about these Terms, please contact us at:
National Auto Parts Depot
20 Production Drive, Campbellfield VIC 3061
sales@naparts.com.au
03 9357 6100